Emergency Plumbing & HVAC Services
When an emergency happens, Dave Jones is here to help. If you need service after hours, on weekends, or during office closures, please note that premium emergency service rates apply.
Before requesting emergency service, review the information and troubleshooting tips below. In many cases, a simple fix may restore comfort and help you avoid an after-hours service charge.
Our limited emergency services include:
- Emergency plumbing services for active plumbing leaks
- Emergency leak repair to help minimize water damage
- Total loss of heat when the outdoor temperature is below 55°F
- Total loss of air conditioning when the outdoor temperature is above 75°F
Serving homeowners who need fast, reliable emergency plumbing repair, after-hours plumbing service, and emergency HVAC service when urgent problems arise.
Gas Leak: Call 911 Immediately
If you suspect a gas leak:
- Leave the home immediately.
- Call 911 from a safe location.
- Do not operate electrical switches, appliances, or open flames.
Gas leaks are a serious safety hazard and require immediate emergency response.
Emergency Heating & Air Conditioning Service
A complete loss of heat qualifies as an emergency when the outdoor temperature is below 55°F. A complete loss of air conditioning qualifies as an emergency when the outdoor temperature is above 75°F.
HVAC Troubleshooting Checklist
Before scheduling emergency heating or cooling service, try these steps:
- Replace thermostat batteries with fresh batteries.
- Many smart thermostats use both wired power and backup batteries.
- Ensure the filter is clean and installed correctly.
- Replace 1-inch filters monthly.
- Larger filters may last from 3 months to 1 year, depending on the model and usage.
- Install the filter with the airflow arrow pointing toward the furnace.
- In winter, make sure snow or ice is not blocking the furnace vent.
- In summer, inspect the air conditioner for debris, damage, or obstructions.
- Check your electrical panel for a tripped breaker.
- Reset the breaker if necessary.
- Locate the power switch on or near the furnace.
- Turn it off.
- If the blower is running, wait for it to stop completely.
- Turn the switch back on.
Help Us Diagnose the Problem Faster
Find the Furnace Error Code
Many furnaces display diagnostic codes using a flashing indicator light.
- Look for the small clear viewing window on the lower section of the furnace.
- Count both the long and short flashes.
Share the flash pattern when you call.
Locate the Model and Serial Number
Find the equipment information sticker, typically located:
- Inside the lower access panel, or
- On the exterior of the unit
For the quickest service, take a photo of the label and text it to 608-222-8490.
Emergency Plumbing Leak Repair
A burst pipe, leaking water line, overflowing fixture, or other active plumbing leak can quickly cause damage to your home. Taking immediate action can help reduce repair costs and water damage until a plumber arrives.
What to Do During a Plumbing Emergency
Before scheduling emergency plumbing service, try these steps:
Turn off the water supply serving the affected fixture whenever possible.
Examples:
- For a leaking toilet, close the shutoff valve located behind the toilet.
- For a leaking sink, turn off the hot and cold water supply valves beneath the fixture.
If the source cannot be identified or water is actively causing damage:
- Shut off the home’s main water supply.
- Contact Dave Jones for emergency plumbing service or urgent leak repair.
If the issue involves a sink, tub, or drain:
- Turn off nearby water sources.
- Avoid using the affected fixture.
- Block the drain if appropriate to help minimize water damage until service arrives.
- Burst pipes
- Water line leaks
- Overflowing toilets
- Broken water shut-off valves
- Leaking water heaters
- Frozen and burst plumbing pipes
- Emergency pipe repair
- Sudden water damage caused by plumbing system failures
No Hot Water
A loss of hot water is inconvenient, but it is not typically considered an emergency plumbing issue.
If your water heater stops working:
- Contact our office.
- We will schedule service at the next available business-day appointment.
Whether you need water heater repair, plumbing service, or help diagnosing a hot water problem, our team will help restore your system as quickly as possible.
